Transforming Health | 12.02.13
After the rocky rollout of HealthCare.gov on October 1st, the Obama administration launched a tech surge to get the online marketplace running smoothly and reduce wait times by Saturday, November 30th.
Yesterday, the Obama Administration says that they've had success. But, there's more work to be done.
A recent USA Today article highlighted the changes that have been made to improve the error-plagued HealthCare.gov site. Jeffrey Zients, President Obama's appointee to fix the website said, "The bottom line is health care.gov on December first is night and day from where it was October first."
"The site is now stable and operating at its intended capacity at greatly improved performance."
According to the article, Zients' repair team has so far:
- Made hundreds of software fixes, upgraded hardware and monitored the system to make improvements
- Stabilized the site at its original intended capacity
- Improved overall metrics, which means the site is working well for most users. A new hardware upgrade made Friday quadrupled the registration capacity, Zients said, and response times are under one second with an error rate below 1%.
Diane Rehm and her guests provide "an update on the scramble to turn the Obama administration’s most important legislative achievement into a working system and risks for both parties related to the Affordable Care Act."
Listen to the conversation: Ongoing Rollout Challenges For The Affordable Care Act
- Susan Dentzer senior policy adviser, The Robert Wood Johnson Foundation and on-air analyst on health issues
- PBS NewsHour Louise Radnofsky health policy reporter, The Wall Street Journal
- Juliet Eilperin White House correspondent for The Washington Post.
Tell us about your own personal experiences using HealthCare.gov. Have you been able to enroll? What are your thoughts on the plans that are offered? What does having access to insurance mean to you? Share your story here.
Read more about the website fixes in this progress report:
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