Smart Talk: The rollout of the ACA from a navigator's point of view
Scott LaMar | 12.03.13
What to look for on Smart Talk Tuesday, December 3, 2013:
The Affordable Care Act Marketplace healthcare.gov went on just over two months ago on October 1. It was a big day for the new healthcare law. For the first time, the uninsured, under insured, or just those shopping for health insurance plans could go to a website, make comparisons between plans, and purchase one.
That was the plan. As we all know now, it didn't work out that way because the website didn't operate properly.
The White House says improvements have been made and point out that up to 800 thousand people can now shop on the website each day.
Jeffrey Zients, President Obama's appointee to fix the website said, "The bottom line is health care.gov on December first is night and day from where it was October first."
"The site is now stable and operating at its intended capacity at greatly improved performance."
According to the article, Zients' repair team has so far:
- Made hundreds of software fixes, upgraded hardware and monitored the system to make improvements
- Stabilized the site at its original intended capacity
- Improved overall metrics, which means the site is working well for most users. A new hardware upgrade made Friday quadrupled the registration capacity, Zients said, and response times are under one second with an error rate below 1%.
Who better to describe the current situation than a navigator who assist consumers, businesses and their employees to look for coverage through the Marketplace.
A Certified Application Counselor from Pinnacle Health -- Marian Lefevre - joins us on Tuesday's program to answer questions about the roll out, what improvements have been made and provide tips on how to enroll.
We invite you to share your own personal experiences using the new exchange here.
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