Washington Post: New challenge for Obamacare
Lena H. Sun, The Washington Post | 07.16.14
Enrollees don’t understand their insurance plans
Photo by Astrid Riecken/for The Washington Post
Counselor Leslie Curley, left, helps Linda Cole find a physician under her new private health plan. Cole used to get care at the Arlington Free Clinic, but when she became confused about how to use her new insurance, she returned for help.
Nine months after Americans began signing up for health insurance under the Affordable Care Act, a challenging new phase is emerging as confused enrollees clamor for help in understanding their coverage.
Nonprofits across the country are being swamped by consumers with questions. Many are low income, have never had insurance and have little knowledge of the health-care system. The rampant confusion poses a potential hurdle for the success of the health law: If many Americans don't understand health insurance, that could hurt their ability to use their benefits -- or to keep their coverage altogether.
Tagged under Affordable Care Act